Utility companies face constant pressure: collecting payments from thousands of customers, meeting regulatory standards, and keeping call centre costs under control. Outdated systems like DTMF hardware or clunky IVR lines add expense, frustrate customers, and expose you to compliance risk.

SOTpay gives energy and utility providers a future-proof alternative — a cloud-hosted, vendor-neutral platform that delivers secure payments across every channel: phone, web, email, SMS, smart meter, WhatsApp, and live chat. Customers pay conveniently, you stay PCI DSS compliant, and fraud risk drops dramatically.

Why Utilities Choose SOTpay

PCI DSS Compliance Made Simple
 Sensitive data never touches your network. Our hosted platform keeps your environment out of PCI scope, reducing audit costs and protecting against fines.

True Multichannel Coverage
 Let customers pay however they prefer — over the phone, through a secure web link, by SMS or email, directly from smart meters, or via WhatsApp and live chat.

Cut Costs, Improve Efficiency
 Eliminate the overhead of DTMF and expensive IVR hardware. With SOTpay, agents send a secure link instantly, or customers self-serve through automated channels.

Fraud & Chargeback Protection
 3-D Secure authentication shifts liability to the acquiring bank, minimising your exposure to fraudulent disputes.

Smart Meter Payments
 Enable secure top-ups via branded mobile apps, with options for card tokenisation, recurring top-ups, and transparent balance updates.

Agent-Assisted & Automated Options
 Agents can stay on the line and guide customers through a secure link, or customers can use a branded IVR line 24/7 without involving staff.

Integration with Direct Debits
 SOTpay works alongside Direct Debit processes, adding flexible top-up or pay-as-you-go options that customers can manage themselves.

Live Dashboard & Reporting
 Real-time transaction tracking, unlimited user licences, and reporting tools designed for optimised call centre operations.

The Problem with Legacy DTMF Systems

Traditional DTMF solutions mask card details but still leave utilities with:

High infrastructure costs (specialist hardware and telecom lock-ins).

Poor customer experience (customers forced into automated menus and dropped calls).

Compliance burden (still significant PCI scope).

SOTpay solves these challenges with a hosted, link-driven solution that costs less, scales faster, and keeps agents in contact with customers throughout the process.

Business Impact for Utility Providers

Reduce PCI scope and compliance overheads.

Lower call handling times by allowing secure links instead of manual card entry.

Improve collection rates by giving customers multiple easy channels to pay.

Cut costs by removing expensive DTMF/IVR infrastructure.

Protect against fraud and chargebacks through 3-D Secure authentication.

How It Works

The customer chooses their preferred channel (phone, SMS, email, web, app, smart meter, WhatsApp, chat).

A secure payment link is sent instantly.

Customer completes payment securely — card data never enters your systems.

Payment clears in real time and updates your dashboard; reconciliation can be automated into back-office systems.

FAQs

How can utilities reduce PCI compliance costs?
 By using a hosted pay-by-link system like SOTpay, which removes cardholder data from your environment and keeps you out of PCI DSS scope.

Is SOTpay better than DTMF masking?
 Yes. Unlike costly DTMF hardware, SOTpay works across multiple channels, requires no on-site installs, and keeps agents in contact with customers.

Can it work with smart meters?
 Absolutely. SOTpay supports smart meter top-ups, recurring schedules, and branded apps for customers to self-manage payments.

Do customers still trust the process?
 Yes. SOTpay is PCI DSS certified and recognised by international payment gateways. Every payment is authenticated, branded, and friction-light.

Modernise Utility Payments with SOTpay

Stop relying on outdated DTMF and IVR systems. SOTpay gives utility providers a secure, PCI DSS compliant, multichannel solution that improves efficiency, cuts costs, and protects against fraud