Taking payments should be simple. For many businesses, it is not.
Payments sit across different systems. Customers move between channels. Teams rely on manual processes. Security and compliance sit in the background, adding pressure without adding value.
SOTpay brings everything together in a single online payment gateway.
It is a secure, PCI DSS compliant payment platform that allows businesses to take payments across multiple channels, manage transactions more efficiently, and keep control of the entire payment journey from start to finish.
Whether payments begin online, over the phone, via email, or through messaging platforms, SOTpay is a payment orchestration platform that provides a consistent, secure way to complete the transaction.
SOTpay is designed for businesses that need more than a single payment method.
It supports organisations that:
This includes sectors such as hospitality, ecommerce, automotive, contact centres and service-led businesses where payment journeys are not always linear.
SOTpay connects those journeys, giving businesses a single platform to manage how payments are requested, processed and recorded.
SOTpay fits into the way your business already operates.
This creates a consistent, controlled process across every payment interaction, regardless of how the customer engages with your business.
SOTpay supports a range of payment methods within a single platform, allowing you to adapt to how your customers prefer to pay.
Each of these connects back to the same platform, giving you full visibility and control.
SOTpay supports authenticated payment journeys, helping reduce unauthorised transactions and improve dispute outcomes. This is particularly important for card-not-present environments where risk is higher.
Sensitive card data does not need to pass through your internal systems. This reduces your PCI scope and lowers the operational burden associated with compliance.
Faster, more reliable payment collection helps reduce delays and improve visibility over incoming funds. Payments can be taken at the point of intent, rather than after the fact.
Automation and AI Agent integration reduce manual handling, improve accuracy and allow teams to focus on higher-value tasks.
SOTpay supports businesses where payment journeys do not follow a single path.
SOTpay is built around security, reliability and integration.
These foundations support consistent payment performance across a wide range of use cases.
SOTpay is a strong fit for businesses that:
If payments form a key part of your customer journey, the platform helps bring structure, security and control to that process.
If you are weighing SOTpay against another provider, the comparison guides set out how it measures up to options such as PayPal, Adyen and Stripe.
Understanding how payments work in practice matters.
Whether you are reviewing your current setup or planning a change, SOTpay provides a platform that supports secure, flexible and efficient payment collection.
SOTpay is a secure, PCI DSS compliant payment platform that lets businesses request and take payments across phone, email, SMS, live chat, social channels and online. The customer enters their card details on their own device, so sensitive card data does not pass through your staff or your internal systems.
Yes. SOTpay is PCI DSS Level 1 compliant and supports Strong Customer Authentication. Because card details are captured directly from the customer rather than being read out to an agent or keyed into your systems, there is far less opportunity for card data to be stored, overheard or intercepted. Gala Technology, which operates SOTpay, holds ISO 27001 and ISO 9001 certification and Cyber Essentials Plus, and the platform is independently penetration tested.
For many businesses, yes. PayPal is built around online checkout and consumer wallets. SOTpay is built around requesting and taking payments away from a standard checkout, over the phone, by link, through messaging channels and in agent-assisted conversations, with PCI scope reduction and fraud controls included. Businesses that take payments remotely rather than purely through a website tend to find that a closer fit. There is a full breakdown on the SOTpay versus PayPal comparison.
Adyen is a large global acquirer and gateway aimed primarily at high-volume enterprise ecommerce. SOTpay works alongside your existing acquirer and focuses on secure remote and agent-assisted payment capture across multiple channels. The two solve different parts of the payment problem, and SOTpay is often used where card-not-present risk and PCI scope are the main concerns. See the SOTpay versus Adyen comparison for detail.
Yes. Cardholder data is entered by the customer into a secure hosted environment rather than being handled by your agents or passing through your network. That keeps card data out of your environment, which reduces the scope of your PCI DSS assessment and the ongoing effort needed to maintain it. There is more background in the PCI DSS advice hub.
Yes. An agent can send a secure payment request during a live call, chat or email exchange, so the customer pays while still in the conversation. Payment requests can also be triggered automatically without anyone involved, for recurring billing, staged payments or follow-ups. Both routes run through the same platform and report into the same place. See secure phone payments and payment automation.
