Modern dental practices need more than a card machine at reception or manual phone payments. Patients expect fast, secure and convenient ways to pay for deposits, appointments and treatment plans without unnecessary delays.
SOTpay helps dental practices take payments across multiple channels, including phone, SMS, email, QR codes and online, while supporting both card payments and Open Banking.
This allows practices to collect payments faster, reduce admin time and deliver a smoother, more professional experience for patients.
The way a practice takes payments has a direct impact on both patient experience and operational efficiency.
Patients now expect:
At the same time, practices face:
When payments rely on taking card details verbally or asking patients to make manual transfers, friction is introduced into the process. That friction often leads to delays, missed payments or abandoned bookings.
The SOTpay payment platform gives dental practices the flexibility to take payments in a way that suits both the patient and the business.
Secure card payments can be taken remotely or in person, with support for 3D Secure authentication to reduce fraud and chargebacks.
For higher-value treatments, Open Banking provides a fast and cost-effective alternative to card payments. Patients can authorise payment directly through their banking app, helping practices reduce fees and improve cash flow.
Payment requests can be sent instantly via:
This allows patients to complete payments through their preferred channel, without needing to visit the practice or wait for follow-up.
Payment processes should support the business, not slow it down.
SOTpay helps dental practices:
By turning invoices and payment requests into immediate actions, practices can improve cash flow while freeing up staff to focus on patient care rather than administration.
In healthcare, trust is critical. Patients need confidence that their payment information is handled securely.
SOTpay supports:
This creates a safer payment environment for both patients and staff, while helping practices meet compliance requirements without adding operational complexity.
SOTpay supports a range of everyday payment scenarios within dental practices, including:
By offering flexible payment options across these scenarios, practices can reduce friction and improve the overall patient journey.
SOTpay brings together the tools dental practices need to manage payments effectively in one platform.
This allows practices to modernise their payment process without adding complexity or disrupting day-to-day operations.
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