In hospitality, every interaction counts — from check-in to check-out, from restaurant bills to spa bookings. Outdated payment methods slow guests down, increase fraud risk, and add costly compliance burdens.

SOTpay and SOTpay Connect are trusted by leading hotel groups including Dalata, Ampersand, and Vintry & Mercer, delivering PCI DSS compliance, fraud protection, multichannel flexibility, and deep integration with Oracle OPERA Cloud.

Why Hotels & Hospitality Choose SOTpay

·         Trusted by Leading Hotel Groups
 Dalata, Ampersand and Vintry & Mercer rely on SOTpay to secure payments across their portfolios, from deposits to on-site spend.

·         Deep Integration with Oracle OPERA Cloud
 With SOTpay Connect, hotel payments flow directly into OPERA Cloud — covering front desk, F&B, spa, and accommodation charges with no manual reconciliation.

·         Full PCI DSS Compliance Without Hardware
 Card details never enter your environment. Guests pay securely through hosted links or Open Banking transfers, eliminating DTMF masking and expensive chip-and-pin setups.

·         Multichannel Guest Payments
 Guests can pay deposits, balances, or extras via SMS, email, WhatsApp, web links, or mobile apps. Ideal for direct bookings, concierge services, and off-site upsells.

·         Fraud & Chargeback Protection
 3-D Secure authentication shifts liability to the acquiring bank. Hotels using SOTpay report a dramatic reduction in fraudulent disputes.

·         Hosted, Vendor-Neutral & Scalable
 No tie-ins, no on-site servers. Whether a boutique property or a large group, SOTpay scales with demand and seasonality.

·         Flexible Guest Experience
 Customised payment pages, split bills, pre-authorisations, and recurring charges all supported — always branded to your hotel.

The Added Value of SOTpay Connect

·         Open Banking Support
 Reduce card fees and accelerate settlement times with direct bank payments.

·         Direct Debit & Recurring Payments
 Automate rent or long-stay charges for serviced apartments and extended stays.

·         Plugins & Marketplace Integrations
 Connect to Sage, Xero, QuickBooks, CRM and booking systems, ensuring accurate reconciliation.

·         Social & Messaging Channels
 Accept payments through WhatsApp, Messenger, or other digital channels — perfect for concierge upsells or last-minute guest requests.

Proven Impact in Hospitality

·         Dalata Hotel Group: Europe’s largest hotel operator uses SOTpay to secure payments across multiple properties, streamlining transactions and reducing fraud exposure.

·         Ampersand Hotel (London): Luxury boutique property leveraging SOTpay Connect for a seamless guest experience and stronger payment security.

·         Vintry & Mercer (London): Ensures extras, deposits, and reservations are all handled securely, with data flowing into accounting systems automatically.

How It Works

1.      Guest requests to pay deposit, balance, or extras.

2.      Hotel staff trigger a secure payment link via SMS, email, WhatsApp, or app.

3.      Guest completes payment securely — card or bank details never touch hotel systems.

4.      With SOTpay Connect, transactions sync directly into Oracle OPERA Cloud or your accounting tools.

FAQs

How does SOTpay protect against chargebacks?
 All transactions use 3-D Secure where applicable, shifting liability for fraud to the acquiring bank.

Can I automate recurring accommodation payments?
 Yes. SOTpay Connect supports recurring charges, making it simple to handle long-stay or serviced apartment bookings.

Does it work with Oracle OPERA Cloud?
 Yes. SOTpay Connect integrates directly, so payments for rooms, extras and incidentals flow into OPERA without manual reconciliation.

Do guests need to download anything?
 No. They pay via secure branded links on their own device — SMS, email, WhatsApp, or web.

What about accounting integration?
 SOTpay Connect includes plugins for Xero, QuickBooks, Sage and more.

Elevate Your Hotel Payments & Guest Experience

From global operators like Dalata to boutique properties such as Ampersand and Vintry & Mercer, hotels trust SOTpay and SOTpay Connect to reduce fraud, cut costs, and delight guests. Secure deposits, extras and accommodation fees with confidence.