Travel agencies and tour operators handle complex transactions — deposits, balances, extras, cancellations. Outdated systems or clunky IVR setups create friction for customers, add costs for your business, and expose you to fraud and compliance risk.

SOTpay is the modern alternative: a fully hosted, vendor-agnostic solution that delivers secure payments across every channel — phone, email, SMS, WhatsApp, live chat, social media, or web — without tying you to expensive hardware or locked-in providers.

Why the Travel Industry Chooses SOTpay

·         PCI DSS Compliance Without Hardware
 Unlike legacy IVR or keypad-based systems, SOTpay keeps sensitive data entirely outside your environment. No DTMF kit, no on-prem installs — just secure, compliant payments.

·         True Multichannel Reach
 Travellers want choice. Whether they pay over the phone, on social media, or via WhatsApp while abroad, SOTpay ensures the same secure, branded payment flow. Many solutions only cover one or two channels — we cover them all.

·         Reduce Chargebacks with 3DS
 Every transaction uses strong 3-D Secure authentication, moving liability away from your business and onto acquiring banks. That means fewer disputes, less admin, and more predictable cash flow.

·         Boost Deposit & Balance Collection
 Customers often delay paying balances when processes are awkward. With SOTpay, agents send a secure link instantly — customers pay in clicks, not calls. The result: higher collection rates and improved cash flow.

·         Streamlined Accounting
 Integration with Xero and QuickBooks means payments reconcile automatically. No more late nights matching card slips to booking records.

·         Cloud-Based & Vendor Neutral
 SOTpay is recognised by PCI QSAs and international gateways, but not tied to one network or supplier. It fits seamlessly into your current IT stack and scales with your business.

The Cost of Outdated Systems

·         High Fees: Traditional card processing fees eat into profits, especially on large transactions. Open Banking through SOTpay helps reduce those costs.

·         Abandoned Payments: Requiring customers to phone in or enter details into an IVR increases dropout rates. Our live link system keeps the agent in contact, reducing abandonment.

·         Fraud Risk: Manual card handling exposes your agency to compliance fines, reputational damage, and financial loss. With SOTpay, card data never touches your systems.

How It Works

1.      An agent initiates a secure payment request during the booking process.

2.      A branded SOTpay link is sent instantly by SMS, email, WhatsApp, live chat, or social media.

3.      The customer authenticates and completes payment securely via 3-D Secure.

4.      You track progress in real time on your SOTpay dashboard, with automatic reconciliation into Xero or QuickBooks.

FAQs

How can travel agencies reduce card processing costs?
 SOTpay supports Open Banking payments alongside traditional card payments, which can lower transaction fees on high-value bookings.

Do customers need to use IVR or keypad systems?
 No. SOTpay eliminates the need for expensive DTMF hardware or IVR routing, replacing them with secure hosted links.

Can we take payments from overseas customers?
 Yes. SOTpay works across multiple channels, so travellers abroad can pay securely via email, WhatsApp, or social media.

What about fraud protection?
 All payments are authenticated via 3-D Secure, shifting liability to the acquiring bank and reducing chargebacks.

Does it integrate with existing tools?
 Yes. SOTpay links directly with accounting platforms like Xero and QuickBooks, reducing admin time and human error.

Elevate Your Travel Payments

Travellers expect convenience and security. With SOTpay, you can meet those expectations — cutting fees, preventing fraud, and offering flexible multichannel payments without expensive infrastructure.