SOTpay introduces a robust, secure self-service Interactive Voice Response (IVR) system. This service, whether delivered through text or telephony, efficiently automates the payment request process for customers.
Why Choose Self-Service IVR Payments?
Modern customers value immediacy. Self-service IVR payments caters to this need, allowing your customers to swift address without agent interaction. On calling, they're welcomed by a clear IVR message, guiding them through user-friendly prompts.
Offering an intuitive, self-help experience means customers are less likely to hang up out of frustration, thus mitigating call abandonment rates.
With Self-service IVR payments, the need for live operators is significantly reduced. Whether a customer aims to enquire about a product, make a donation, pay a subscription, or purchase a ticket, they can execute these tasks instantaneously via the IVR system, leading to tangible savings in labour costs.
Distinguishing itself from conventional IVRs, SOTpay’s PCI compliant IVR system prioritises security. It meticulously identifies and authenticates users, thereby eradicating potential fraud and associated chargebacks.
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