Payment Solutions for Call Centres

PCI DSS compliant phone payments with secure multichannel collection.

Every time a customer reads card details over the phone, they place trust in your business. Traditional call centre payment methods expose agents, recordings and systems to sensitive cardholder data, increasing compliance risk and operational complexity.

SOTpay removes sensitive data from your call centre environment while enabling secure payments across phone, SMS, email, WhatsApp, live chat and web.

Agents remain engaged, customers pay securely, and compliance becomes straightforward.

Contact the Team

Request a Demo of SOTpay for Call Centres

Download the SOTpay Digital Brochure for Call Centres

Why Call Centres Choose SOTpay

PCI DSS Compliant Call Centre Payments

Customers enter payment details securely without exposing card data to agents or call recordings. This reduces PCI DSS scope and compliance risk.

Seamless Customer Experience

Agents stay on the call while customers complete payments securely. No IVR transfers or call disruptions.

Secure Multichannel Payments

Accept payments via phone, SMS, email, WhatsApp, live chat or social media using the same secure workflow.

Reduce Chargebacks with 3-D Secure

Authenticated transactions shift fraud liability to the issuing bank, protecting revenue and reducing disputes.

Real-Time Payment Dashboard

Agents monitor payment progress without accessing sensitive cardholder data.

Vendor Agnostic & Flexible

SOTpay integrates with existing telecom and CRM environments without requiring infrastructure changes.

Cloud-Based & Scalable

No on-site hardware, no DTMF installation, and no complex deployment requirements.

Real-World Applications

Customer Service Payment Collection - Allow agents to securely take payments during inbound support calls without exposing card details.
Donations & Membership Payments - Enable call handlers to collect donations or membership payments securely.
Sales & Retention Teams - Convert inbound enquiries into completed payments without transferring customers.
Utility & Subscription Billing - Take payments for overdue accounts, recurring services or account top-ups.
Insurance & Financial Services - Collect premiums, excess payments and policy fees securely during customer calls.
Debt Collection & Arrears Recovery - Send secure payment links while discussing outstanding balances and confirm payments in real time.

The Added Value of SOTpay Connect

CRM & Call Centre Integration - Connect SOTpay with CRM and contact centre platforms to trigger payment requests during calls.
Automated Payment Workflows - Trigger payment requests automatically from CRM actions or call outcomes.
Secure Remote Agent Payments - Perfect for hybrid and distributed call centre teams without infrastructure changes.
Multichannel Payment Continuity - If a call drops, customers can still complete the payment via the secure link.
Real-Time Payment Visibility - Agents can track payment progress instantly while maintaining PCI compliance.
Accounting & Reconciliation - Integrate with Xero, QuickBooks and Sage to automatically match payments to accounts.

Built for Modern Call Centre Environments

SOTpay supports on-premise, remote and hybrid call centre teams. Payments can be collected securely without exposing sensitive data, while maintaining customer engagement throughout the call.

This improves both security and customer experience.

How It Works

Agent stays on the call with the customer
Secure payment link sent via SMS, email or chat
Customer enters payment details securely
Payment authorised in real time
Agent receives confirmation in dashboard

Perfect Payment Solutions for Call Centres

Securafone – agent-assisted phone payments
AutoPay – IVR self-service payments
OmniPay – multichannel payment requests
PayPrompt – email payment links
Text PayLink – SMS payment collection
DirectPay – customer initiated payment requests

Business Benefits

Reduce PCI DSS compliance costs
Minimise fraud and chargebacks
Remove DTMF hardware costs
Improve agent productivity
Increase payment success rates
Protect customer trust
Enable remote call centre payments
Simplify reconciliation

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Frequently Asked Questions

How can call centres take secure payments over the phone?

Call centres can send secure payment links while staying on the call. Customers enter card details securely without sharing them verbally.

What is the best alternative to DTMF payment systems?

SOTpay removes the need for DTMF hardware by using secure hosted payment links, reducing cost and complexity.

Does SOTpay reduce PCI DSS scope?

Yes. Sensitive cardholder data never enters your call centre systems, reducing compliance requirements.

Can remote agents take payments securely?

Yes. SOTpay is cloud-based and works for remote and hybrid call centre teams.

Does SOTpay protect against chargebacks?

Yes. 3-D Secure authentication shifts liability to issuing banks for fraudulent transactions.

Can payments be taken across multiple channels?

Yes. SOTpay supports phone, SMS, email, WhatsApp, live chat and social media.

Can agents see payment status?

Yes. The dashboard provides real-time visibility without exposing sensitive cardholder data.

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