Every time a customer reads their card details over the phone, they place their trust in your business. Traditional systems put that trust — and your brand reputation — at risk. With SOTpay, sensitive card data never enters your call centre environment, drastically reducing security risks and ensuring full PCI DSS compliance without disrupting the customer journey.

Our cloud-based, vendor-agnostic solution transforms call centre payments across every channel: phone, email, SMS, live chat, WhatsApp, social media, and web. Customers pay safely, agents stay on the call, and compliance is effortless.

Why Call Centres Choose SOTpay

·         PCI DSS Compliant Call Recording
 Customers enter their details securely through desktop or keypad input — agents and systems are never exposed to sensitive data.

·         Seamless Customer Experience
 Unlike IVR transfers that break the call, SOTpay keeps agents engaged throughout the transaction, reducing abandoned payments.

·         Secure Multichannel Payments
 Take payments through phone, chat, SMS, WhatsApp, or email with the same robust security and compliance standards.

·         Eliminate Chargebacks with 3DS
 Our solution leverages 3-D Secure (3DS) authentication, shifting liability to acquiring banks. This removes the financial stress of fraud-related chargebacks and protects your bottom line.

·         Live Payment Dashboard
 Agents can monitor payment progress in real time without accessing sensitive cardholder data.

·         Vendor Agnostic & Flexible
 SOTpay integrates seamlessly with your existing telecom and IT infrastructure, with no need to change providers.

·         Hosted, Scalable Platform
 No on-site installation or maintenance required. Our award-winning, cloud-based system is recognised by international gateways and PCI QSAs.

·         FCA Regulation Ready
 Removes the risk of data leakage across phone networks and meets financial compliance standards.

·         Integration with Xero & QuickBooks
 Simplify reconciliation and save hours of manual work every month by linking SOTpay directly into your accounting platforms.

The Business Impact

·         Reduce the costs of PCI DSS compliance by removing sensitive data from your environment.

·         Minimise fraud attempts and chargeback losses with 3DS authentication.

·         Lower operational costs by replacing expensive DTMF solutions.

·         Free up agents to handle more calls by streamlining payment processes.

·         Protect brand trust by keeping customer data secure at every touchpoint.

How It Works

1.      Agent stays on the line with the customer.

2.      A secure SOTpay link is sent instantly by SMS, email, WhatsApp, live chat, or social media.

3.      Customer enters card details securely.

4.      Payment is authorised in real time, with full visibility via the SOTpay dashboard.

FAQs

How can call centres take secure payments over the phone?
 By using a PCI DSS compliant pay-by-link solution like SOTpay, which ensures card data never enters your systems.

What is the best DTMF alternative for call centres?
 SOTpay eliminates the need for DTMF hardware, cuts compliance costs, and maintains customer engagement.

Does SOTpay protect against chargebacks?
 Yes — with 3DS authentication, liability for fraudulent transactions sits with the acquiring bank, not your business.

Can SOTpay be used by remote or hybrid agents?
 Absolutely. Because it’s cloud-based and hosted, SOTpay works anywhere with no on-site installation needed.

Does it work across multiple channels?
 Yes. SOTpay enables secure payments over phone, email, SMS, live chat, WhatsApp, and social media.

Take Control of Call Centre Payments

Protect your customers, your agents, and your reputation. SOTpay delivers secure, PCI DSS compliant, multichannel payment solutions that reduce fraud, eliminate chargebacks, and keep your call centre future-ready.