Protect Residents, Simplify Fees & Reduce Admin

Care homes, nursing facilities, and residential providers often face the same challenges as landlords and education institutions: large recurring fees, deposits, and arrears management. On top of that, they’re dealing with sensitive client data — making compliance and trust absolutely critical.

SOTpay provides care and residential homes with a secure, PCI DSS compliant platform to manage fee collection, deposits, and extras. Payments are streamlined, fraud risk is reduced, and families can settle accounts easily through their preferred channel.

Why Care Homes Choose SOTpay

·         Recurring Fee Collection
 Automate monthly or weekly care home payments with Direct Debit or recurring card charges, reducing arrears and manual chasing.

·         Deposits & Admission Fees
 Collect secure deposits upfront to confirm residency and protect your finances.

·         Multichannel Payments for Families
 Enable relatives or guardians to pay securely by SMS, email, WhatsApp, or web link — perfect for remote family members.

·         Fraud & Chargeback Protection
 With 3-D Secure authentication, liability for fraud sits with the bank, not the care provider.

·         Reduced PCI Scope
 Sensitive data never enters your systems, cutting compliance costs and reducing the risk of breaches.

·         Lower Transaction Fees
 Open Banking and alternative payment options help care providers save money on every transaction.

Real-World Benefits

·         Residential Homes: Set up recurring care fee schedules for residents, ensuring payments are collected on time with minimal admin.

·         Nursing Homes: Accept deposits and ongoing charges securely, protecting patient data and provider revenue.

·         Specialist Care Providers: Offer instalment plans for families managing long-term care, increasing affordability while ensuring reliable collections.

How It Works

1.      Care provider triggers a secure payment request for fees or deposits.

2.      Family member or guardian receives a branded payment link via SMS, email, or WhatsApp.

3.      Payment is made securely — no sensitive card data handled by staff.

4.      Payments are reconciled automatically into accounting systems.

FAQs

Can recurring care fees be automated?
 Yes. SOTpay supports Direct Debit and recurring payments, reducing arrears and improving reliability.

Do families need to call the office to pay?
 No. Payment links can be sent by SMS, WhatsApp, or email, allowing relatives to pay remotely at their convenience.

Is it PCI DSS compliant?
 Yes. Card details never enter your systems, keeping your business out of PCI DSS scope.

What if families prefer bank transfer?
 SOTpay supports Open Banking, allowing secure, real-time bank payments with lower fees.

Does it reduce transaction costs?
 Yes. By offering alternatives to card payments, providers save on fees.

Secure, Compliant Payments for Care Providers

Care and residential homes need reliable, secure and compliant ways to collect fees and deposits. SOTpay gives providers peace of mind, reduces arrears, and makes payments easier for families.