Payment Solutions for Care Homes & Residential Providers

Secure recurring fee collection, reduce arrears and simplify family payments

Care homes, nursing facilities and residential providers manage recurring fees, deposits and additional services while handling highly sensitive resident data. Manual invoicing, phone payments and reconciliation increase admin workload and introduce compliance risk.

SOTpay provides a PCI DSS compliant payment platform designed for care providers.

Automate fee collection, reduce fraud exposure and allow families to pay securely using their preferred channel.

Contact the Team

Request a Demo of SOTpay for Care Homes

Download the SOTpay Digital Brochure for Care Homes

Why Care Homes Choose SOTpay

Recurring Fee Collection

Automate weekly or monthly care payments using Direct Debit or recurring card billing. Reduce arrears and eliminate manual chasing.

Deposits & Admission Fees

Collect secure deposits to confirm residency and protect revenue.

Multichannel Payments for Families

Allow relatives or guardians to pay via SMS, email, WhatsApp or secure links. Ideal for remote family members.

Fraud & Chargeback Protection

3-D Secure authentication shifts liability to issuing banks and protects care providers.

Reduced PCI Scope

Sensitive card data never enters your systems, reducing compliance risk.

Lower Transaction Fees

Offer Open Banking and alternative payment methods to reduce card processing costs.

Real-World Applications

Residential Care Homes - Set up recurring payment schedules for resident fees and services.
Arrears Recovery - Send secure payment links to resolve outstanding balances quickly.
Additional Services - Collect payments for extras such as transport, activities and services.
Assisted Living Facilities - Enable families to manage payments remotely.
Specialist Care Providers - Offer instalment plans for long-term care arrangements.
Nursing Homes - Collect deposits, ongoing charges and additional care costs securely.

The Added Value of SOTpay Connect

Accounting Integration - Payments reconcile automatically into Xero, QuickBooks or Sage.
Flexible Payment Scheduling - Offer instalments and payment plans where required.
Automated Payment Tracking - Monitor outstanding balances and payment status.
Open Banking Support - Lower transaction fees for large care payments.
Secure Remote Family Payments - Allow authorised family members to pay from anywhere.
Recurring Billing Automation - Automate resident fees and recurring charges.

Secure Payments for Care Homes

SOTpay helps care homes collect fees securely, reduce arrears and simplify family payments. From recurring billing to deposits and instalments, SOTpay delivers reliable and compliant payment collection.

How It Works

Care provider generates payment request
Family member receives secure payment link
Payment completed securely
Card data never enters your systems
Payment reconciles automatically
Dashboard tracks payment status

Perfect Payment Solutions for Care Homes

Link Pay Bank – Open Banking payments
PayPrompt – email deposit requests
Text PayLink – SMS payment collection
AutoFlow – payment plans for families
AutoRenew – recurring care fees
SOTsync Pro – accounting reconciliation