AutoPay IVR Payments

Enable customers to complete secure payments through a self-service IVR system.

AutoPay allows businesses to automate phone payments without agent involvement while maintaining PCI compliant payment handling.

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What is AutoPay?

AutoPay is SOTpay’s secure self-service IVR payment solution. Customers call a dedicated number and are guided through automated prompts to complete payments securely without speaking to an agent.

The system removes the need to handle card details verbally, allowing customers to enter payment information securely while maintaining PCI compliant transactions.

AutoPay is ideal for high-volume payment environments where speed, automation, and security are essential.

How AutoPay IVR Works

Customer calls dedicated payment number
Automated IVR prompts guide the process
Customer enters payment details securely
Payment authenticated and processed
Confirmation provided instantly
Transaction logged with full audit trail

Key Benefits

Self-service phone payments
Reduce call handling time
Lower operational costs
Maintain PCI compliant payment handling
Reduce call abandonment
Improve payment availability
Secure card-not-present transactions
Automated payment collection

Perfect for

Contact centres with high call volumes
Utilities and billing teams
Membership and subscription payments
Donation and fundraising payments
Ticketing and booking payments
Finance teams handling inbound payments
Out-of-hours payment collection
Automated customer payment lines

Why AutoPay

Traditional phone payments require agent availability and manual handling. AutoPay automates the payment process, allowing customers to complete secure transactions independently while maintaining compliance and reducing fraud risk.

Always Available Payment Collection

AutoPay allows customers to complete payments at any time without waiting for an agent. This improves payment success while reducing pressure on customer service teams.

Businesses can provide a dedicated payment line for invoices, subscriptions, deposits, or outstanding balances.

Automate your phone payments

See how AutoPay IVR enables secure self-service phone payments while reducing operational overhead.

Enquire about AutoPay IVR Solutions

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