Secure payment processing is essential for businesses operating in contact centres, customer service environments, and digital commerce.
Eckoh is a well-established provider of secure payment solutions, particularly known for its work in contact centre environments and telephone-based payment security. SOTpay, developed by Gala Technology, provides secure telephone payments alongside a broader, multi-channel payment platform designed for modern business operations.
Both platforms support PCI-compliant payments. The difference lies in flexibility, integration, and how payments are handled across the full customer journey.
Eckoh is commonly used by businesses that:
SOTpay is designed for businesses that:
| Feature | SOTpay | Eckoh |
|---|---|---|
| Telephone payments | ✔️ Yes | ✔️ Core strength |
| IVR / DTMF payments | ✔️ Supported (not relied upon) | ✔️ Core approach |
| Pay by link | ✔️ Core capability | ✔️ Supported |
| Multi-channel payments (SMS, chat, social) | ✔️ Strong | ⚠️ Limited |
| Ecommerce checkout | ✔️ Supported | ⚠️ Limited |
| Open Banking payments | ✔️ Yes | ⚠️ Limited |
| Accounting integrations (Xero, QuickBooks) | ✔️ Integrated | ⚠️ Indirect |
| Payment flexibility | ✔️ High | ⚠️ Contact-centre led |
| PCI compliance handling | ✔️ Scope-reducing | ✔️ Compliant |
Eckoh has built its reputation on securing payments within contact centre environments, often using technologies such as DTMF suppression to protect cardholder data during calls.
SOTpay supports secure telephone payments while also enabling digital-first payment journeys, allowing customers to complete transactions on their own devices through secure links and channels.
This reflects a broader shift towards flexible, customer-controlled payment experiences.
SOTpay enables payments via:
This allows businesses to take payments wherever conversations happen.
SOTpay removes the need for customers to share payment details directly with staff, reducing fraud exposure and improving compliance.
This is particularly valuable for service-based businesses, contact centres, and remote sales environments.
SOTpay allows businesses to send secure payment links instantly, enabling customers to complete payments on their own device.
This can help:
Both SOTpay and Eckoh provide PCI DSS-compliant payment environments.
SOTpay is designed to reduce PCI scope by removing sensitive card data from your business environment wherever possible. Payments are handled within secure, customer-controlled sessions rather than passing through internal systems.
This helps:
Contact centre-focused solutions are typically well suited to:
However, they may be more limited when businesses need:
Both platforms offer pricing based on:
For many businesses, total cost is influenced by:
Eckoh caters to contact centre and telephone-based payments, with a focus on compliance and structured environments.
SOTpay supports these capabilities while extending payment functionality across digital channels, ecommerce, and integrated business systems.
For businesses looking to introduce greater flexibility, improve customer experience, and streamline operations, SOTpay offers a broader and more adaptable payment platform.
If your business is evolving beyond traditional contact centre payments, a flexible platform can help improve efficiency and support long-term growth.
Explore SOTpay’s full range of Payment Solutions.
