Modern contact centre leaders demand more than just dial-tone routing and ticket queues—they need an end-to-end payment solution that’s secure, seamless and scalable. In this guide, we’ll explore the best call centre software of 2025, compare market-leading platforms, break down pricing, highlight free trials, and deep-dive into industry-specific and deployment-type considerations.
Along the way, you’ll discover why SOTpay’s PCI-compliant gateway, integrated with all major call centre software—including Content Guru, MaxContact, Ringover, Genesys, NICE Ltd., RingCentral, 8x8, Talkdesk, PolyAI, Intercom, Ascendx Cloud and Microsoft Dynamics 365 Customer Service—is the ideal choice to eliminate IVR fraud, slash your PCI scope and delight customers.
Top Call Centre Software 2025: Best & Leading Providers
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The best call centre software and leading call centre software providers stand out for reliability, integrations, and advanced analytics.
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In 2025, platforms offering built-in AI, omnichannel routing, and secure payment connectors dominate.
| Provider | Key Strengths | SOTpay Integration |
|---|---|---|
| Genesys Cloud | AI-driven routing, workforce optimisation | Tokenised payments out of scope |
| RingCentral | SMS/Chat/Voice omnichannel | 100% chargeback-fraud guarantee |
| 8x8 XCaaS | Global PSTN coverage, predictive analytics | Zero PCI audit for merchants |
| Talkdesk | Low-code customisation, AI assistants | Omnichannel payment support |
| Microsoft D365 CS | Seamless CRM, automation | Data tokenisation in transit |
Call Centre Software Comparison & Reviews
Call Centre Software Comparison
A side-by-side call centre software comparison helps you pinpoint the right solution for your needs. Consider features, pricing, and security.
| Feature | Genesys | RingCentral | Talkdesk |
|---|---|---|---|
| Omnichannel Support | ✔ | ✔ | ✔ |
| AI Analytics | ✔ | ✖ | ✔ |
| CRM Integration | Dynamics 365 | Salesforce | Zendesk |
| PCI-Compliant Payment Connector | SOTpay | SOTpay | SOTpay |
| Free Trial | 14 days | 30 days | 14 days |
Call Centre Software Reviews & Ratings
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Call centre software reviews often praise ease of setup, AI features, and reliability.
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Compare “call centre software vs. help desk software” if your support team also needs ticketing.
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Look for platforms with affordable call centre software tiers that don’t compromise on security.
Call Centre Software Pricing & Deals
Understanding call centre software pricing is crucial for budgeting. Costs typically break down into per-agent fees, add-on modules, and service-level charges.
| Tier | Price per Agent (GBP) | Key Inclusions |
|---|---|---|
| Starter | £20 | Voice, Email, Basic Reporting |
| Professional | £35 | Omnichannel, AI Insights, CRM Integrations |
| Enterprise | £50 | Advanced Analytics, SLA Guarantees |
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Affordable call centre software options start at ~£20/agent, but be wary of hidden fees for PCI compliance or premium features.
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The average call centre software cost per agent across the market is ~£30–£40; bundling SOTpay tokens can further reduce overhead by minimising PCI audit scope.
Free Trials & Demos: Try Before You Buy
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Most vendors offer a call centre software free trial—typically 14–30 days.
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Request a call centre software demo to see SOTpay in action: Watch how secure tokenisation appears within your staging environment without ever exposing real card data.
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Prepare use-case scripts (e.g. high-volume agent spikes, omnichannel ticket routing) to test live payment flows and CRM integration.
Industry-Specific Solutions
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Call Centre Software for Small Business
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Focus on cost-effective packages with self-service configuration.
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SOTpay’s quick-start tokenisation means you can launch secure payments in under a week.
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Call Centre Software for Healthcare
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Requires strict data privacy (GDPR, NHS guidelines).
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SOTpay’s end-to-end encryption and zero-data storage ensure compliance and patient trust.
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Call Centre Software for Banks
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High call volumes, complex KYC/AML requirements.
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SOTpay integrates seamlessly with core banking systems, reducing reconciliation headaches.
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Deployment Type: Cloud-based vs On-Premise
Cloud Based Call Centre Software
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Rapid deployment, automatic updates and global reach.
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SOTpay’s cloud connector plugs into your provider’s API to deliver omnichannel payment workflows via voice, live web chat, WhatsApp, email, SMS and social media.
On-Premise Call Centre Software
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Total data control, customisable hardware integration.
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Use SOTpay’s local Tokenisation Proxy to keep cardholder data off-premises while retaining full system ownership.
Feature Spotlight: Omnichannel, AI & CRM Integration
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Omnichannel Call Centre Software: Deliver consistent payment experiences across channels—IVR, web chat, and SMS. SOTpay tokenises in every channel.
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AI Call Centre Software: Leverage machine-learning to predict call centre demand, route high-value calls and automate compliance checks.
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Call Centre Software with CRM Integration: Embed SOTpay tokens directly into customer records in Dynamics 365, Salesforce or Zendesk—no manual data entry, full audit trail.
Why UK Call Centres Choose SOTpay in London
London-based operations face strict FCA and PCI-DSS mandates. As a UK call centre software leader yourself, you need a payments partner who:
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Guarantees zero-data breach liability with SOTpay’s token vault.
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Offers 24/7 UK-based support and UK-centric compliance expertise.
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Integrates with local telco carriers and PSTN providers.
